Refund policy
Return and Refund Policy
Effective Date: 06/25/2024
Thank you for shopping at FindYourOldStuffHere.com. We strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
Eligibility:
- You have 30 calendar days from the date you received your item to initiate a return.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items:
- Certain items are not eligible for return, including but not limited to perishable goods, custom products, and items marked as final sale.
Return Process:
- Contact Us: To initiate a return, please contact our customer service team at inquiries@findyouroldstuffhere.com with your order number and the reason for the return.
- Return Authorization: Our team will provide you with a return authorization number and instructions on how to send the item back to us.
- Ship the Item: Once you receive the return authorization, please securely package the item and include the return authorization number inside the package. Ship the item to the address provided in the return instructions.
2. Refunds
Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Refund Timeframe:
- Refunds typically process within 7-10 business days from the date we receive the returned item.
Partial Refunds:
- In some cases, only partial refunds may be granted (if applicable). This includes items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at inquiries@findyouroldstuffhere.com with your order number and details about the defect or damage.
4. Shipping Costs
Return Shipping Costs:
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
Damaged or Incorrect Items:
- If you received a damaged or incorrect item, we will cover the cost of return shipping. Please contact us immediately for assistance.
5. Contact Us
If you have any questions about our return and refund policy, please contact us:
FindYourOldStuffHere.com
inquiries@findyouroldstuffhere.com
309 642-9075